We want you to feel completely confident and calm with every Lovmé order.
If something isn’t right, we’re here to make it right.
🤍 Change of Mind
As our items are mostly self-care and personal-use products, we’re unable to accept returns for change of mind, hygiene reasons, or buyer error (e.g. incorrect colour or scent selection).
Please double-check your cart before checking out — and feel free to contact us with questions beforehand.
⚠️ Damaged or Faulty Items
If your order arrives damaged, broken, or faulty, please contact us at hello@lovmebody.com within 7 days of receiving your order.
We’ll offer a replacement, refund, or store credit depending on the issue.
When contacting us, please include:
- Your order number
- Photos of the item and packaging
- A short description of the issue
This helps us resolve things faster and track any recurring supplier problems.
⏳ Refunds (If Approved)
Once your refund is approved, it will be processed to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or card provider.
📦 Missing or Lost Packages
If your tracking number shows that your item has been delivered but you haven’t received it,
please check with your local post office or delivery agent first.
Then contact us and we’ll do our best to assist.
Lovmé is not responsible for packages lost due to incorrect delivery addresses — please double-check your shipping info before confirming your order.
🌎 International Customers (USA and New Zealand)
Lovmé is based in Australia and complies fully with Australian Consumer Law.
We also extend our fault-based refund policy to our valued customers in the United States and New Zealand.
Refunds or replacements are available if your item is faulty, damaged, or not as described.
Change-of-mind returns are not accepted for international orders.
💌 Need Help?
We're here for you.
If something’s gone wrong, email us at hello@lovmebody.com and we’ll do everything we can to make it right.