📦 Orders & Shipping
Q: Where do you ship?
We currently ship to Australia, New Zealand, and the United States.
Shipping is free within Australia, with flat rates for international orders shown at checkout.
Q: How long will my order take to arrive?
- Australia: 6–10 business days
- New Zealand: 7–12 business days
- United States: 5–10 business days
You’ll receive a tracking number once your order is processed.
Q: Where do your products ship from?
Most Lovmé items are shipped directly from our trusted partner suppliers in China, allowing us to offer luxe wellness without traditional retail markups.
Select products may ship from a local warehouse in Australia or the U.S. where available.
Q: Will I be charged customs or tariffs if I’m outside Australia?
No. Because we ship directly from our suppliers, your order usually qualifies for duty-free import limits (such as the U.S. $800 exemption under Section 321).
This means you avoid inflated costs from tariffs and middlemen.
🔄 Orders & Returns
Q: Can I change or cancel my order?
We begin processing your order shortly after it’s placed, so we may not be able to cancel it.
Please contact us at hello@lovmebody.com as soon as possible and we’ll do our best to assist.
💳 Payments & Pricing
Q: What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, Amex), plus PayPal, Apple Pay, Google Pay, and Shop Pay for a faster checkout.
Q: Are your prices in Australian dollars?
Yes — all prices are listed in AUD (Australian Dollars) by default.
You can use the currency selector in the footer to view prices in other currencies if available, but you will be charged in AUD at checkout.
Q: Do your prices include shipping?
Yes — all product prices include shipping within Australia.
International shipping rates are calculated and shown at checkout before you pay.
Q: Do you offer Afterpay or other buy now, pay later options?
We’re working on it! At this time, we do not offer Afterpay, but we plan to integrate it soon. Stay tuned!
🕯️ Products & Scents
Q: Are your diffusers refillable?
Most of our diffusers are designed for long-term use and can be refilled depending on the style.
If a product is refillable, it will be mentioned clearly in the product description.
Q: How long do the scents last?
Our diffuser oils and crystal fragrances typically last between 3–6 weeks, depending on airflow and how often you flip or refresh the reeds (if included).
Q: Are your fragrance oils natural?
Lovmé selects products that use premium-grade fragrance blends, including essential oils and natural plant-based ingredients wherever possible.
We do not use harsh chemical-based perfumes.
Q: Can I use my own oils with your diffusers?
Yes — many of our diffusers are compatible with your favourite oils or blends.
Always check product details before use and avoid thick carrier oils that may clog ultrasonic diffusers.
Q: Are your products vegan and cruelty-free?
Lovmé is committed to offering products that are never tested on animals.
Most items are vegan-friendly, but if you have specific questions about ingredients or materials, please reach out.
🎁 Gift Cards & Discounts
Q: Do you offer digital gift cards?
Not yet — but we’re working on it! Soon you’ll be able to send someone a Lovmé gift card to spend on their self-care favourites.
Q: Can I use a discount code and a gift card at the same time?
Yes! Once gift cards are available, they can be combined with discount codes during checkout.
Q: Where do I enter my discount code?
Discount codes can be added during checkout, just before payment.
If your discount doesn’t apply, double-check that the item isn’t excluded or already on sale.
✉️ Contact & Support
Q: How do I get in touch with your team?
The fastest way to reach us is via email at hello@lovmebody.com.
We aim to reply within 24–48 business hours.
Q: Do you have a phone number or live chat?
Not at this time — but we’re looking into adding live chat soon.
In the meantime, our team is ready to help via email with anything you need.
Q: What should I do if I typed the wrong address?
Please contact us immediately.
If your order hasn’t shipped yet, we’ll try to update it.
If it’s already on the way, we may not be able to change it, but we’ll do our best to assist.